HR and Payroll for the HoReCa Industry (Hotels, Restaurants, and Catering)

HR and Payroll Outsourcing for the HoReCa Industry

The hotel, restaurant, and catering industries place demands on the human resources and payroll department that are rarely seen in other sectors. Fluctuations in staffing levels, seasonality, shift work, a variety of employment arrangements, and collaboration with temporary staffing agencies create an environment in which the typical HR and payroll processes offered by standard HR firms simply aren’t enough.

Aider Polska serves companies in the HoReCa industry—including both individual hotels and restaurants as well as chains operating in multiple locations across Poland.

What sets HR and payroll services in the HoReCa industry apart?

The HoReCa industry is characterized by several features that directly contribute to the complexity of HR and payroll processes.

- The number of employees can fluctuate significantly throughout the year. An efficient HR department must keep pace with these changes—ensuring the quick onboarding of new employees, accurate documentation, timely filings with ZUS, and an equally efficient termination of employment.
- Employment contracts, service contracts, specific-task contracts, and employment through temporary staffing agencies—often all at the same time, within a single facility. Each of these forms is subject to different accounting rules, which requires precision and up-to-date knowledge.
- Tracking work hours in a shift system, accounting for night shifts, work on Sundays and holidays, and overtime—these are everyday realities in the HoReCa industry that must be accurately reflected in payroll calculations.
- Agency workers constitute a separate category—they have a different formal employer and different rules, but the user employer still bears the same responsibility for ensuring proper documentation. We assist in organizing these processes and verifying the accuracy of payroll calculations.
- High turnover means a large volume of incoming and outgoing documents—contracts, employment certificates, PIT returns, and ZUS corrections. Efficient handling of this documentation requires well-organized processes, not one-off actions.

Scope of HR and Payroll Services for the HoReCa Sector

As an HR service provider, we offer full payroll and HR outsourcing or support for selected processes, tailored to the structure and needs of your organization.

As part of our services, we handle, among other things:

maintaining employee personnel files —in traditional or electronic form (e-files),
calculating payroll, taking into account shift work, overtime, night work, and days off,
handling various forms of employment —employment contracts, service agreements, and temporary staffing agency arrangements,
documentation and payroll processing for seasonal employees,
preparing and submitting ZUS declarations and PFRON documentation,
handling the Employee Pension Plan (PPK),
preparing documentation for ZUS and PIP inspections,
electronic pay stubs and annual PIT-11 tax returns.

Why should you choose Aider Polska for HR and payroll services?

We’ve been serving companies in the HoReCa industry for years—from individual establishments to nationwide chains. We understand the specifics of this industry: we know how to account for work on New Year’s Eve, how to handle an employee who started in March and left in September, and how to organize the process when you hire twenty new seasonal employees in a single week.

Our HR firm supports HoReCa businesses in mitigating risks related to labor law, Social Insurance Institution (ZUS) and National Labor Inspectorate (PIP) audits, and optimizing HR and payroll processes.

We use the enova365 system , which allows for flexible configuration of work schedules, automatic calculation of bonuses, and support for multiple employment models within a single organization.

FAQ – Human Resources and Payroll for the HoReCa Industry

- Yes. Outsourcing HR and payroll is particularly beneficial for the HoReCa industry due to the seasonal nature of employment, high employee turnover, and the need to account for shift work, night shifts, and weekend work.
- The HR department prepares all employment documentation, filings with ZUS, payroll processing, and documents related to the termination of employment, such as employment certificates and tax returns.
- Yes. Aider Polska, a professional HR and payroll firm, handles employment contracts, civil law contracts, and partnerships with temporary employment agencies.
- Yes. Centralizing HR and payroll services allows restaurant and hotel chains to manage all their locations through a single reporting process and a single operational communication channel.